Enterprise Wlan - Ubiquiti UniFi - connection issues -

our company has several issues ubiquiti unifi enterprise w-lan solution.

we´re using these acess points our whole building(2 floors – 3000 m2). every strategically postion equipped unifi 3.1.4(upgraded 2.x.x) access point.

we have 40 active users/access point.

for example, if user connected ap1 walks down floor , reaches range of ap1 notebooks connects different ap should wont choose „best“ one.

same issue workplace employees, can sit in front of desk , client connects different ap´s without reason, results in connection errors , broken voice calls.

any ideas?

best rick

additional information:

• we tested several firmware versions without effect
• we set transmit power of each ap maximum
• we have unstable pings each ap
• sometimes there connection no packets transmitted
• we tested different channels prevent signal overlaying

there couple of things try.

1. on controller, when creating wlan group, enable zero-handoff on frequency using.

2. in wlan group settings, there load balancing option attempt roam clients ap fewer clients in order provide better throughput. try turning off or increasing max clients/ap.

3. check driver updates client. drivers allow change roaming aggressiveness. setting may need tweaked up/down.

40 clients/ap lot. ap model using? single chain aps going struggle kind of saturation. might better served unifi pro or unifi ac access points in situation. alternatively, add ap in high saturation areas , turn radio power down attempt balance clients across more access points.

good luck.